Frequently Asked Questions
We'll always do our best to help.
If your order hasn't entered fulfillment yet, we can usually make changes or cancel it. Once processing has begun, we may not be able to stop it in time—but feel free to reach out and we'll try.
Because we work directly with fresh catch, availability can change quickly.
If an item becomes unavailable, we'll reach out with options:
- A recommended substitute
- Or the option to cancel that item
If a substitute costs more, we'll confirm with you first and send a simple online invoice if needed.
It depends on the catch.
We work with small-boat fishermen and real-time supply, so we don't always have exact restock dates. If something you want is unavailable, we're happy to suggest a similar alternative.
Yes—we're happy to help.
For larger, custom, or out-of-area orders, our team can coordinate sourcing and shipping. We'll confirm details with you and send an invoice for payment once everything is finalized.
We typically ship orders Monday through Wednesday.
This ensures your seafood arrives fresh and avoids delays over the weekend. If you'd like your order shipped at a later date, just let us know—we're happy to hold it.
Please reach out to us right away—we'll make it right.
If possible, include:
- Your order number
- A quick description of the issue
- Photos of the product and packaging
Photos help us resolve things faster.
We're sorry about that.
Contact us and we'll investigate immediately. In most cases, we'll send out the correct items as quickly as possible and make sure everything is resolved.
You can enter your code at checkout.
If your code isn't working, it may be tied to a different storefront or account. Reach out to us and we'll make sure you get the correct credit applied.
At this time, we offer our fish in standard cuts.
Because we focus on handling and freshness at scale, additional processing (like skin removal or trimming) is not possible.